Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Earrings are non-returnable for change-of-mind reasons after delivery due to hygiene considerations. This does not affect your statutory rights. Earrings that are faulty, damaged, incorrect, or not as described remain eligible for the applicable remedy.

To start a return, please contact us at beacorreajewellery.com/pages/contact. We will provide you with the relevant return instructions.

For change-of-mind returns, return shipping costs may be the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for items lost in transit after they have been returned by the customer.

You can always contact us with any return questions at beacorreajewellery.com/pages/contact.

Damages and Issues

Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and make it right.

If your item is faulty, damaged, incorrect, or does not match its description, please contact us and we will provide the appropriate remedy in accordance with your statutory rights.

Exceptions / Non-Returnable Items

Earrings are non-returnable for change-of-mind reasons after delivery due to hygiene considerations.

Personalised or made-to-order items may also be excluded from change-of-mind returns where permitted by applicable law.

These exclusions do not affect your statutory rights, including your rights in relation to faulty, damaged, incorrect, or misdescribed items.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have a statutory right to cancel or return your order within 14 days of receiving it, subject to applicable exceptions.

Where applicable, returned items must be handled only as necessary to establish their nature, characteristics and functioning and must be returned in accordance with applicable consumer protection laws.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be made to the original payment method within the timeframe required by applicable law. Depending on your payment provider, it may take additional time for the refund to appear in your account.

Where a refund is required because an item is faulty, damaged, incorrect, or not as described, we will provide the appropriate remedy in accordance with your statutory rights.